Privacy Policy – badjee | How We Handle Your Data

01 Introduction

This Privacy Policy describes how badjee ("we", "us", "our") collects, uses, stores, and protects the personal information you provide when you register an account, use the badjee platform, or otherwise interact with our services. It applies to all users of badjee, including players who access the platform via web browser on desktop or mobile devices within Bangladesh.

By registering a badjee account or using any part of our service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This policy should be read alongside our Terms & Conditions, which together form the full agreement governing your use of badjee.

We are committed to handling your personal data with transparency, integrity, and care. If you have any questions about this Privacy Policy or how badjee handles your data, please contact our support team at [email protected].

02 Data We Collect

badjee collects personal data that falls into the following categories:

2.1 Identity Data

Full legal name as it appears on your government-issued identification;
Date of birth (used for age verification — badjee is strictly 18+);
National ID card number, passport number, or driving licence number (submitted during KYC verification);
Photograph or scanned copy of identity document (where required for KYC).

2.2 Contact Data

Email address;
Mobile phone number;
Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna) and postal code.

2.3 Account Data

Username and encrypted password hash;
Account registration date and time (Bangladesh Standard Time, UTC+6);
Account preferences, responsible gaming limit settings, and self-exclusion status.

2.4 Financial Data

Mobile banking account identifiers (bKash, Nagad, Rocket, Upay wallet numbers — partial, not full PINs);
Bank account details provided for withdrawal processing (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank);
Deposit and withdrawal transaction history, including amounts in Bangladeshi Taka (৳) and timestamps;
Bonus and promotional credit history.

2.5 Transactional & Gaming Data

Bet history, game session logs, wagering amounts, and outcomes;
Game preferences and session duration records;
Real-money balance history and adjustments.

2.6 Technical Data

IP address at the time of login and each session;
Device type, operating system, and browser version;
Geolocation data (country and city level, derived from IP address);
Session identifiers, login timestamps, and logout timestamps.

2.7 Communications Data

Records of correspondence with badjee support, including email threads and live chat transcripts;
Complaints, dispute submissions, and their resolutions.

03 How We Collect Your Data

badjee collects personal data through the following means:

Direct submission: Data you provide when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or update your account profile;
Automated collection: Technical data collected automatically when you access the badjee platform, including IP address, device identifiers, browser information, and session activity logs via server-side logging and first-party cookies;
Payment processors: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and partnered Bangladeshi banks when you make deposits or request withdrawals;
Identity verification services: Where third-party KYC verification tools are used to cross-reference submitted identity documents against relevant databases;
Fraud prevention systems: Device fingerprint and behavioural signals collected to detect and prevent fraudulent account activity.

04 How We Use Your Data

badjee uses the personal data it collects for the following purposes:

Purpose	Data Used
Account registration and management	Identity data, contact data, account data
Age and identity verification (KYC)	Identity data, contact data, document scans
Processing deposits and withdrawals	Financial data, identity data
Delivering and improving platform services	Technical data, gaming data, account data
Fraud detection and prevention	Technical data, financial data, identity data
Responsible gaming monitoring and intervention	Gaming data, account data, communications data
Customer support and dispute resolution	Communications data, account data, financial data
Sending transactional notifications (e.g., deposit confirmation)	Contact data, financial data
Sending promotional communications (with consent)	Contact data, account data, gaming preferences
Legal compliance and regulatory obligations	Identity data, financial data, communications data

badjee will not use your personal data for any purpose not listed above without first obtaining your explicit consent or as required by applicable law.

05 Legal Basis for Processing

badjee processes your personal data on the following legal grounds:

Contractual necessity: Processing required to fulfil our obligations to you under the badjee Terms & Conditions, including account management, payment processing, and service delivery;
Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming oversight, and internal analytics, where such interests are not overridden by your privacy rights;
Legal obligation: Processing required to comply with applicable laws, including anti-money laundering obligations, identity verification requirements, and responses to lawful requests from regulatory or law enforcement authorities;
Consent: Processing for optional purposes such as promotional communications, where you have provided explicit consent. You may withdraw consent at any time by contacting [email protected].

06 Data Sharing & Disclosure

6.1 Who We Share Data With

badjee does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

Payment processors: bKash, Nagad, Rocket, Upay, and partner banks, for the purpose of processing deposits and withdrawals;
KYC and identity verification providers: Third-party services used to verify your identity and age in accordance with our verification obligations;
Fraud prevention and security providers: Services that assist badjee in detecting and preventing fraudulent activity on the platform;
IT infrastructure and hosting providers: Cloud and server providers that host the badjee platform and its associated databases, operating under strict data processing agreements;
Legal and regulatory authorities: Law enforcement agencies, courts, or regulators where badjee is required by law to disclose personal data.

6.2 International Transfers

In some cases, data may be processed by service providers located outside Bangladesh. Where such transfers occur, badjee takes appropriate measures to ensure that your data is protected to a standard at least equivalent to that applied within Bangladesh, including through the use of contractual data processing agreements with all relevant third-party providers.

07 Payment Data Security

badjee treats financial data with the highest level of care. The following specific security measures apply to payment-related information:

badjee does not store full mobile banking PINs or card CVV numbers. Only the minimum payment identifiers required for transaction matching are retained;
All payment data is transmitted using SSL/TLS encryption. No financial data is transmitted in plain text;
Access to financial data within badjee's systems is restricted to authorised personnel on a strict need-to-know basis;
Withdrawal requests are cross-checked against the registered account holder's identity to prevent unauthorised transfers;
Suspicious transaction patterns trigger automatic review by our fraud prevention systems before processing proceeds.

Note: badjee will never ask you to share your bKash PIN, Nagad PIN, Rocket PIN, or bank account password via email, chat, or any other communication channel. If you receive such a request claiming to be from badjee, treat it as fraudulent and contact [email protected] immediately.

08 Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device by the badjee platform when you visit our website. They allow the platform to recognise your device, maintain your session, and remember your preferences across visits.

8.2 Cookies We Use

Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in after badjee Login. These cannot be disabled.
Functional cookies: Remember your language preferences, responsible gaming settings, and display preferences to improve your experience.
Analytics cookies: Collect anonymised data about how players use the platform, such as pages visited and session duration, to help us improve the service.
Security cookies: Used by our fraud prevention systems to detect unusual login patterns or device changes that may indicate unauthorised access.

8.3 Managing Cookies

You can control non-essential cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your badjee account. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

09 Data Retention

badjee retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

Active account data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in line with standard financial record-keeping obligations;
KYC documents: Retained for a minimum of five (5) years from submission, or longer if required by applicable anti-money laundering regulations;
Transaction records: Retained for a minimum of five (5) years from the date of each transaction;
Support communications: Retained for three (3) years from the date of the last communication in a given thread, unless the matter relates to an ongoing dispute;
Technical logs: Retained for twelve (12) months from the date of generation, after which they are anonymised or deleted.

When data is no longer required and no legal obligation mandates its retention, badjee will securely delete or anonymise it so that it can no longer be associated with an identifiable individual.

10 Data Security

badjee implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

SSL/TLS encryption for all data transmitted between your device and the badjee platform;
Encryption at rest for sensitive stored data, including identity documents and financial records;
Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required by their specific role;
Regular security assessments and vulnerability testing of the badjee platform infrastructure;
Automatic session timeout after a defined period of inactivity to protect accounts accessed from shared devices;
Incident response procedures to contain, investigate, and notify affected users in the event of a confirmed data breach.

Whilst badjee takes all reasonable precautions, no online platform can guarantee absolute security. We encourage players to use a strong, unique password for their badjee account and to never share login credentials with any third party.

11 Your Data Rights

As a badjee player, you hold the following rights with respect to your personal data. To exercise any of these rights, submit a written request to [email protected]. badjee will respond within 28 days of receipt.

Right of access: You may request a copy of all personal data badjee holds about you, along with information about how it is being used;
Right to rectification: You may request that inaccurate or incomplete personal data be corrected. For account profile changes, you may also update certain details directly via your account settings after badjee Login;
Right to erasure: You may request that badjee delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
Right to restrict processing: You may request that badjee limit the processing of your personal data in certain circumstances, such as while the accuracy of data is being contested;
Right to data portability: You may request that badjee provide your personal data in a structured, machine-readable format for transfer to another service provider where technically feasible;
Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal;
Right to object: You may object to the processing of your personal data where badjee relies on legitimate interests as its legal basis, unless badjee can demonstrate compelling grounds that override your interests.

Please note: Some requests — particularly requests for erasure — may be subject to limitations where badjee is required by law to retain certain data. In such cases, badjee will explain the applicable legal basis for retention in its response to your request.

12 Children's Privacy

The badjee platform is strictly intended for adults aged 18 years and above. badjee does not knowingly collect personal data from individuals under the age of 18. If badjee discovers or is notified that personal data belonging to a person under 18 has been collected, the associated account will be closed immediately, any funds will be returned to their source, and all collected data will be deleted without undue delay.

Parents and guardians who believe that their child may have registered a badjee account should contact [email protected] immediately with relevant details so that the matter can be investigated and resolved promptly.

13 Third-Party Links

The badjee platform may contain references to third-party services such as payment processors (bKash, Nagad, Rocket, Upay) or game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi). Where you navigate away from badjee to a third-party service, that service's own privacy policy governs the collection and use of your data. badjee is not responsible for the privacy practices of any third-party service and encourages players to review third-party privacy policies before providing personal information on those platforms.

14 Changes to This Policy

badjee reserves the right to update or amend this Privacy Policy at any time. Any material changes will be communicated to registered players via their registered email address or through an in-platform notification prior to the changes taking effect. The "Last updated" date at the top of this page will reflect the most recent revision.

Your continued use of the badjee platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should cease using the platform and may request account closure in accordance with our Terms & Conditions.

Tip: We recommend reviewing this Privacy Policy periodically, especially before making any new deposits or disclosing additional personal information to badjee.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by badjee, please contact our support team:

Email: [email protected] (plain text only — not a clickable link)
Response time: Typically within 24 hours during Bangladesh Standard Time (BST, UTC+6) business hours.
Subject line guidance: Please use "Privacy Request – [your username]" as your email subject line to ensure your query is routed to the correct team.

For data deletion requests or requests to exercise any of the rights described in Section 11, please include your registered username, the specific right you wish to exercise, and any supporting information to help us process your request efficiently.

badjee Privacy Policy